Hi I am new to this list and otrs I would like to know whether I can implement SLA features (Service Level Agreement) with otrs advice requested Thanks Joseph John __________________________________________________________ Sent from Yahoo! Mail. The World's Favourite Email http://uk.docs.yahoo.com/nowyoucan.html
John Joseph wrote:
I am new to this list and otrs I would like to know whether I can implement SLA features (Service Level Agreement) with otrs
I believe SLA's are not in OTRS core, but you can install OTRS::ITSM on top of OTRS and get SLA functionality. See http://doc.otrs.org/itsm/1.0/en/html/ for the docs. Please subscribe to the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.
participants (2)
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John Joseph -
Nils Breunese (Lemonbit)