On Jul 27, 2011, at 10:08 AM, niklas@iandapp.com wrote:

Hello,

I am trying to configure so the agents only have a filtered list of ticket types to chose from when creating a ticket.

I want to filter the list based on what group the user belongs to. It could probably work with sorting based on the queue as well I think, but that is the second option.

This is my ACL.

$Self->{TicketAcl}->{'ACL-Name-Filter-Agents-Tickets-Type-IncidentManager'} = { Properties => {

User => { Group_rw => ['Incident Management Severalnines',], } },

PossibleNot => { # possible ticket options Ticket => { Type => ['[RegExp]^.*',], #Clear the list first }, },

Possible => { # possible ticket options Ticket => { Type => ['Incident',], #Adding the ticket types }, }, };

What am I doing wrong? I have done similar things for the customerweb and it works.

I have tried setting the properties for the agents front-end modules as well.

This is a showstopper for me right now, hope anyone is able to help out

Hi Niklas: Use the queue instead of the ticket in the section Possible/PossibleNot. At the time of using the ticket creation mask the ticket still not exist. hth, Roy -- Roy Kaldung