If it's an existing MySQL database, you already will have a *native* MySQL connection, so just create a DB connection to it. Copy the CustomerUser sections related to DB from Defaults.pm to Config.pm and verify/establish the credentials to your source customer information. Optionally, make it read-only if you don't want it to be changed from OTRS. On Tue, Jul 24, 2012 at 7:15 AM, Derek Kiely wrote:

Hi All,****

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I have an existing mysql database which contains all of our customer information (its part of another application) and I want to pull the customer information into our OTRS Customer database.****

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What is the best approach to take to implement this? Is there an ODBC Connector available?****

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Derek Kiely****

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