Hello, I am using OTRS 4.0.10-02. I would like to know how to make an api call from js/Core.Agent.TicketZoom.js in order to display customer detail on AgentTicketZoom.tt page under "Customer Information" section. I may miss other files or this may not be the best method to do it. Please let me know if you have any idea. Thanks again. Best Regards, Pritesh Bheemanee OTRS 4.0.10-02 PostgreSQL 9.3.5 Perl 5.10.1 (linux) is used. OS: Cent OS 6.5