thanks Peter...how do u stop OTRS service? I installed from source without rpm as our linux server is centrally administrated and I don't have root access and require specific paths for installation/configuration. I'll follow again the INSTALL doc but just wondering if there was a script in bin/ or scripts/ which did "stop-force" to OTRS for upgrading. Peter van Beugen wrote:

On Linux: Stop OTRS service run the 2.2.7 RPM start OTRS done! Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Niran Abeygunawardena Verzonden: maandag 16 juni 2008 12:37 Aan: otrs@otrs.org Onderwerp: [otrs] Upgrading from 2.2.6 to 2.2.7 - how?

Hi,

I have otrs 2.2.6 installed and running. However, I want to upgrade to 2.2.7 now . When I looked at the file UPGRADING, it only says how to upgrade from 2.1 to 2.2.

What is the procedure to follow for upgrading to 2.2.7 from 2.2.6?

Regards, Niran. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Thanks Nils...but it is nightmare without rpm :( Anyway, I'm not sure if this is the best way for source installation upgrading but what I did was: (1) Unpack the downloaded new package into a new directory. (2) Ran the Setpermissions.sh script (3) Copied across all the installation specific files from the running directory like /Kernel/Config.pm, /Kernel/Config/Files/*, all package manager installed files like FAQ, Calendar, etc. (This is the painful part and I do only the essential file copying) (4) Login in as admin and reinstall all packages again via package manager. (5) Repoint application to new directory (done with a symbolic link change) Nils Breunese (Lemonbit) wrote:

Niran Abeygunawardena wrote:

...

I have otrs 2.2.6 installed and running. However, I want to upgrade to 2.2.7 now . When I looked at the file UPGRADING, it only says how to upgrade from 2.1 to 2.2.

What is the procedure to follow for upgrading to 2.2.7 from 2.2.6?

Do what's in the UPGRADING file, but just skip the database upgrade scripts as they are not needed since you're already on OTRS 2.2.x.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/