On Thu, 4 Nov 2004 08:46:15 -0800, Davis, Paul wrote:

Hello;

I am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server from a Linux box. Wondering where OTRS is grabbing the CustomerID info from and how I can solve this problem of Error: Need CustomerID!!! when I log on. The log on windows server shows AD/OTRS account I set up is successfully authenticating. Searching customers in OTRS with * shows all my users in active directory, but no CustomerID in their infos. I can log in successfully when I use the agent login, but no the customer page.

Thanks in advance for the help!

The problem is going to be with your CustomerUser settings in Config.pm. They should look like the following: # customer uniq id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['givenname', 'sn', 'mail'], CustomerUserSearchFields => ['displayName','sAMAccountName','givenname', 'sn', 'mail','description'], CustomerUserPostMasterSearchFields => ['displayName','sAMAccountName','givenname','sn','mail','description'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserCustomerIDs', 'CustomerIDs', 'wWWHomePage', 1, 0, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; The CustomerID is going to be the email address. You have to make sure there is a valid address in the field: Email for every user that you have in the directory. Hth, Tyler Hepworth