Hello list, right now we're using OTRS 2.4 and we do a lot of stuff directly with the otrs DB. As this is not the right way i want to change this while migrating to OTRS 3.1. I started to use the nph-genericinterface but i struggled upon the following questions / problems: 1.) Your example perl Script uses this code: # create a SOAP::Lite data structure from the provided XML data structure. my $SOAPData = SOAP::Data ->type( 'xml' => $XMLData ); Sadly in this case the XMLData has already to be correctly encoded and so on? How to create the correct XML structure from a hash without caring about correct encoding? (& => & ...) 2.) I need the following functions but it seems that they don't exist: - get ticket time for cust no. $custno from $startdate to $enddate 3.) Get internal OTRS ticket id for ticket no to create the correct direct URL to a specific ticket. Greets and thanks Stefan