Some more (more) remaining OTRS questions.
Hi, slowly getting things running how I want, many thanks to all those who have replied to my pleas for help in the past, and of course the team behind OTRS. 1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there is another version running all the time. Forcing it manually './PostMasterPOP3.pl -f 1' works but putting the same command in the crontab does not seem to work? 2) I really need the ability to search on some extra fields I have had to add fields to customer_user table like:- mysql> alter table customer_user add phone1 varchar (250); Query OK, 1 row affected (0.20 sec) Records: 1 Duplicates: 0 Warnings: 0 How much work is it for me to add the ability for these to be searched? 3) Was there ever an answer to closing a ticket without sending an email response? I've a couple of spam tickets that have the from the same as my queue email. When I close them they just bounce back? Close without *any* email response is what I need? Thanks again, Mike
1) It could be a Unix trouble. 2) I use the field "Comment" when I add a customer user. 3) I use Postmaster filter Admin => PostMaster Filter => Filter Name => Rule The rule I use: Header 1: From Match: Mailer-Daemon.... Set to 1: Queue Match: Junk So, I can close tickets without send mails. Clearly Junk queue does not have any email account assigned. Carlos México -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Mike Dent Enviado el: Miércoles, 23 de Mayo de 2007 04:08 p.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Some more (more) remaining OTRS questions. Hi, slowly getting things running how I want, many thanks to all those who have replied to my pleas for help in the past, and of course the team behind OTRS. 1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there is another version running all the time. Forcing it manually './PostMasterPOP3.pl -f 1' works but putting the same command in the crontab does not seem to work? 2) I really need the ability to search on some extra fields I have had to add fields to customer_user table like:- mysql> alter table customer_user add phone1 varchar (250); Query OK, 1 row affected (0.20 sec) Records: 1 Duplicates: 0 Warnings: 0 How much work is it for me to add the ability for these to be searched? 3) Was there ever an answer to closing a ticket without sending an email response? I've a couple of spam tickets that have the from the same as my queue email. When I close them they just bounce back? Close without *any* email response is what I need? Thanks again, Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi,
1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there is another version running all the time. Forcing it manually './PostMasterPOP3.pl -f 1' works but putting the same command in the crontab does not seem to work?
If the mail fetched failed once (due to whatever reason) the process id is still present and OTRS thinks there is still a process running although there isn't. However, you should check if OTRS may not be right after all and if you have a dangling PostMasterPOP3 process. If there is none, then chances are that it is just the leftover process id. Check the table proces_id in the database (select * from process_id). There is an entry named likewise. Just delete it and and a new execution of PostMasterPOP3.pl should work. Cheers Tobias -- I asked someone why he did cocaine. He said 'because it intensifies your personality.' I said 'Yeah, but what if you're an asshole?' -- Bill Cosby
On 5/24/07, Tobias Lütticke
Hi,
1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there is another version running all the time. Forcing it manually './PostMasterPOP3.pl -f 1' works but putting the same command in the crontab does not seem to work?
If the mail fetched failed once (due to whatever reason) the process id is still present and OTRS thinks there is still a process running although there isn't. However, you should check if OTRS may not be right after all and if you have a dangling PostMasterPOP3 process. If there is none, then chances are that it is just the leftover process id.
Check the table proces_id in the database (select * from process_id). There is an entry named likewise. Just delete it and and a new execution of PostMasterPOP3.pl should work.
Hi Tobias, I checked that table before sending the email last night and it is totally empty? Also thre is no PostmasterPOP3 process running either? I'm rather puzzled! thanks Mike
Cheers Tobias
-- I asked someone why he did cocaine. He said 'because it intensifies your personality.' I said 'Yeah, but what if you're an asshole?' -- Bill Cosby _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
-
Carlos Oyarzabal -
Mike Dent -
Tobias Lütticke