Ok sorry for all these emails but I have OTRS working now yay :) For obvious reasons I would love to use the crypted password feature so people just can't look in the Config.pm and see the OTRS password. I ran the CryptPassword.pl but when when I used hte encrypted password it gave me in the Config.pm Mysql is giving me access denied (looks to me like it isn't unencrypting hte password). How do I get it to unencrypt the password before it sends it to mysql? I looked through the docs but on the otrs page but didni't see anything. --Matthew Shapiro