Should have stated, that I tried that. My OTRS is installed on Windows. The GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets. Nav -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth Sent: Thursday, December 09, 2004 10:53 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Delete Ticket
Hello.
Is there a way to delete a ticket from the front end (web interface)?
Nav
Yes. RTFM Chapter 15 ;). Place tickets in the queue "Junk". Create a GenericAgent via the web interface that "deletes" all tickets in queue "Junk". Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
On Thu, 9 Dec 2004 11:05:47 -0700, Nav Dhunay
Should have stated, that I tried that. My OTRS is installed on Windows. The GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets.
Really? What file and line did you get that from? Here is what I understand the system to do: var/cron/GenericAgent cron calls bin/GenericAgent.pl calls Kernel/System/GenericAgent.pm calls Kernel/System/Ticket.pm and the relevant code states: sub TicketDelete { [...] Do(SQL => "DELETE FROM ticket WHERE id = $Param{TicketID}")) $Self->ArticleDelete(%Param); [...] } And following "ArticleDelete" into Kernel/System/Ticket/ArticleStorage*.pm shows that any functions dealing with deletion of articles or attachments uses the "unlink" command which is a perl function and will work properly on both *nix and Windows. Tyler [snip]
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Tyler Hepworth