How to limit quantity of queues which sees customer user?

Hi All! How to limit quantity of queues which sees customer user? Example I have few queues: - inbox - mail - internet - phone - etc. But I would want that customer users saw only queue inbox. It is possible? -- Regards, Mikhail Kravchuk Entri ltd.

Hi Mikhail,
I'd say you have to create a group who has permissions on the inbox queue
only, then use the customer<->group management to assign this group to
users.
Brice Levy
----- Original Message -----
From: "Mikhail Kravchuk"
Hi All!
How to limit quantity of queues which sees customer user? Example I have few queues: - inbox - mail - internet - phone - etc.
But I would want that customer users saw only queue inbox. It is possible?
-- Regards, Mikhail Kravchuk Entri ltd.
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Brice Levy wrote:
Hi Mikhail,
I'd say you have to create a group who has permissions on the inbox queue only, then use the customer<->group management to assign this group to users. Hmmm... But I have 1000+ customer users. And records about them are stored in LDAP the catalogue.
Brice Levy
----- Original Message ----- From: "Mikhail Kravchuk"
To: Sent: Tuesday, February 24, 2004 4:52 PM Subject: [otrs] How to limit quantity of queues which sees customer user? Hi All!
How to limit quantity of queues which sees customer user? Example I have few queues: - inbox - mail - internet - phone - etc.
But I would want that customer users saw only queue inbox. It is possible?
-- Regards, Mikhail Kravchuk Entri ltd.

On Tuesday, February 24, 2004 5:50 PM
Mikhail Kravchuk
I'd say you have to create a group who has permissions on the inbox queue only, then use the customer<->group management to assign this group to users. Hmmm... But I have 1000+ customer users. And records about them are stored in LDAP the catalogue.
The easiest soultion were to create the queue list manually. Say, "inbox" is Queue 1: $Self->{CustomerPanelOwnSelection} = { # QueueID => String '1' => 'Support', }; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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Brice Levy
-
Mikhail Kravchuk
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Robert Kehl