Multiple Customer Forms
Hello, I trying to configure OTRS in this situation: 2(A-B) Users (Operators, login in the agent) 2(X-Y) Company 1 customer that is customer of X and Y 1 queue named for the company X 1 queue named for the company Y The operators can wiew all TT of all company and respond to all. The customer can open TT mailing two mail address that are routed to the properly company queue. And here all it's ok! BUT If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing. And another problem it's that i can't have 2 different customer.pl with different skins(theme). How I can solve this? I need to create two different customer.pl view that filter queue id of company that i need to operate. And obviusly show the correct theme. Thanks in andvance and sorry for my bad english:)) Bye Matteo
Hi Matteo, On Fri, Jan 30, 2004 at 09:18:03PM +0100, Matteo wrote:
[...] BUT
If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing.
No. The customer will only see tickets with the same customer id. customer a needs a different customer id the customer b.
Matteo
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
On Mon, Feb 02, 2004 at 01:59:06AM +0100, Martin Edenhofer wrote:
Hi Matteo,
On Fri, Jan 30, 2004 at 09:18:03PM +0100, Matteo wrote:
[...] BUT
If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing.
No. The customer will only see tickets with the same customer id. Mhm, i opened now the table scheme. I was thinking that email it is a pkey! But it isn't! I can have the same customer email with different login account!
There is login | character varying(100) | not null email | character varying(150) | not null But if i have 2 customer with the same email whats happen if the customer send a mail to otrs via pop3 account fetching? The ticket at what customer it's associated? Thanks a lot! Matteo
Hi Matteo, On Mon, Feb 02, 2004 at 05:06:07PM +0100, Matteo Sgalaberni wrote:
[...] BUT
If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing.
No. The customer will only see tickets with the same customer id. Mhm, i opened now the table scheme. I was thinking that email it is a pkey! But it isn't! I can have the same customer email with different login account!
There is login | character varying(100) | not null email | character varying(150) | not null
But if i have 2 customer with the same email whats happen if the customer send a mail to otrs via pop3 account fetching?
The the first customer entry wins.
The ticket at what customer it's associated?
With the first customer. PS: Normally each customer should have the own email address.
Matteo
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
On Mon, Feb 02, 2004 at 06:57:35PM +0100, Martin Edenhofer wrote:
The the first customer entry wins.
The ticket at what customer it's associated?
With the first customer.
Mhm, I tryed. And the answer it's a little different. All emails sent via POP3 to open Ticket are associated with none customer! Can some one confirm this post? The documentation about POP3 interface is not very "advanced". Thanks Matteo
Hi Matteo, On Tue, Feb 03, 2004 at 09:11:41AM +0100, Matteo Sgalaberni wrote:
The the first customer entry wins.
The ticket at what customer it's associated?
With the first customer.
Mhm, I tryed. And the answer it's a little different.
All emails sent via POP3 to open Ticket are associated with none customer!
That's "normally" not correct. Did you try it with OTRS 1.2? If not, please try it.
Matteo
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
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Martin Edenhofer -
Matteo -
Matteo Sgalaberni