Hi guys! I keep getting error message telling me that I need Windows Perl modules and I'm running this on a RedHat Linux server. This is the error that I get: Can't locate Win32/Registry.pm in @INC What is the correct procedure for telling the system that it's on Linux and that there are not any Win32 modules available to it? Thank you, Gary
Hi Gary, On Fri, May 02, 2003 at 09:23:44AM -0700, Gary Traffanstedt wrote:
I keep getting error message telling me that I need Windows Perl modules and I'm running this on a RedHat Linux server. This is the error that I get:
Can't locate Win32/Registry.pm in @INC
What is the correct procedure for telling the system that it's on Linux and that there are not any Win32 modules available to it?
What's that! :-o I don't know why you get this error. Maybe you use Win32::Registry in you apache startup.pl or somewhere else? Remove it, you don't need/have it on linux.
Thank you, Gary
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
I'm not using startup.pl because I'm not using mod_perl for this. That's the strange part. No external scripts are being used at the moment. I don't even have the cron scripts active yet. It's a fresh install of 1.1.1 on a RedHat Linux box... I think it's 8.0 but maybe 7.3... I have several servers and I'm not sure which version is on this particular one. Also I'm using Perl 5.6.0 and I have all of the other modules installed that I needed but for some reason it complains about Win32::Registry. I get this error when I access this url: /cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1&TicketID=4&ArticleID=5 Can't locate Win32/Registry.pm in @INC and [Fri May 2 15:05:51 2003] index.pl: Can't locate Win32/Registry.pm in @INC both are followed by the paths that it tried when searching for Win32/Registry.pm. Is there a configuration variable to tell it that it's running on Linux? I did not use the installer.cgi file when setting this up due to some problems I had trying to get it to work. I setup the database manually and there may be something that I need to configure that I have missed. So far this seems to be the only problem I'm having with it. -Gary At 12:08 PM 5/2/2003, you wrote:
Hi Gary,
On Fri, May 02, 2003 at 09:23:44AM -0700, Gary Traffanstedt wrote:
I keep getting error message telling me that I need Windows Perl modules and I'm running this on a RedHat Linux server. This is
the error
that I get:
Can't locate Win32/Registry.pm in @INC
What is the correct procedure for telling the system that it's on Linux and that there are not any Win32 modules available to it?
What's that! :-o
I don't know why you get this error. Maybe you use Win32::Registry in you apache startup.pl or somewhere else? Remove it, you don't need/have it on linux.
Thank you, Gary
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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Hi Gary, On Fri, May 02, 2003 at 01:08:07PM -0700, Gary Traffanstedt wrote:
I'm not using startup.pl because I'm not using mod_perl for this. That's the strange part. No external scripts are being used at the moment. I don't even have the cron scripts active yet. It's a fresh install of 1.1.1 on a RedHat Linux box... I think it's 8.0 but maybe 7.3... I have several servers and I'm not sure which version is on this particular one. Also I'm using Perl 5.6.0 and I have all of the other modules installed that I needed but for some reason it complains about Win32::Registry. I get this error when I access this url: /cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1&TicketID=4&ArticleID=5
Can't locate Win32/Registry.pm in @INC and [Fri May 2 15:05:51 2003] index.pl: Can't locate Win32/Registry.pm in @INC
both are followed by the paths that it tried when searching for Win32/Registry.pm. Is there a configuration variable to tell it that it's running on Linux? I did not use the installer.cgi file when setting this up due to some problems I had trying to get it to work. I setup the database manually and there may be something that I need to configure that I have missed. So far this seems to be the only problem I'm having with it.
There is no config option for OS. And I never heard about this problem. May I have the full error message from: ./path/to/otrs/bin/cgi-bin/index.pl and ./path/to/otrs/bin/CheckDB.pl
-Gary
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
At 11:43 PM 5/2/2003, you wrote:
Hi Gary,
On Fri, May 02, 2003 at 01:08:07PM -0700, Gary Traffanstedt wrote:
I'm not using startup.pl because I'm not using mod_perl for this. That's the strange part. No external scripts are being used at the moment. I don't even have the cron scripts active yet. It's a fresh install of 1.1.1 on a RedHat Linux box... I think it's 8.0 but maybe 7.3... I have several servers and I'm not sure which version is on this particular one. Also I'm using Perl 5.6.0 and I have all of the other modules installed that I needed but for some reason it complains about Win32::Registry. I
get
this error when I access this url:
/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1&TicketID=4&ArticleID=5
Can't locate Win32/Registry.pm in @INC and [Fri May 2 15:05:51 2003] index.pl: Can't locate Win32/Registry.pm in @INC
both are followed by the paths that it tried when searching for Win32/Registry.pm. Is there a configuration variable to tell it that it's running on Linux? I did not use the installer.cgi file when setting
this up
due to some problems I had trying to get it to work. I setup the database manually and there may be something that I need to configure that I have missed. So far this seems to be the only problem I'm having with it.
There is no config option for OS. And I never heard about this problem.
May I have the full error message from:
When I pull up: http://www.ezawaj.com/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1... I get this: Software error: Can't locate Win32/Registry.pm in @INC (@INC contains: ../../ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib /home/sites/www.ezawaj.com/cgi-bin/otrs/ /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/sites/www.ezawaj.com/cgi-bin/otrs/ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib) at (eval 71) line 2. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Content-type: text/html Software error: [Sat May 3 09:00:40 2003] index.pl: Can't locate Win32/Registry.pm in @INC (@INC contains: ../../ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib /home/sites/www.ezawaj.com/cgi-bin/otrs/ /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/sites/www.ezawaj.com/cgi-bin/otrs/ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib) at (eval 71) line 2. BEGIN failed--compilation aborted at (eval 71) line 2. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Content-Type: text/html; charset=iso-8859-1; X-Powered-By: OTRS 1.1.1 - Open Ticket Request System (http://otrs.org) X-Wanted: I think you are smart. I'm looking for smart people! Expires: Tue, 1 Jan 1980 12:00:00 GMT Cache-Control: no-cache Pragma: no-cache
./path/to/otrs/bin/cgi-bin/index.pl
and
./path/to/otrs/bin/CheckDB.pl
when I run CheckDB.pl I get this message: It looks Ok!
-Gary
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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Hi Gary, On Sat, May 03, 2003 at 07:01:33AM -0700, Gary Traffanstedt wrote:
this error when I access this url:
/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1&TicketID=4&ArticleID=5
Can't locate Win32/Registry.pm in @INC and [Fri May 2 15:05:51 2003] index.pl: Can't locate Win32/Registry.pm in
@INC
[...] May I have the full error message from:
When I pull up: http://www.ezawaj.com/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1...
I get this:
Software error: Can't locate Win32/Registry.pm in @INC (@INC contains: ../../ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib /home/sites/www.ezawaj.com/cgi-bin/otrs/ /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/sites/www.ezawaj.com/cgi-bin/otrs/ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib) at (eval 71) line 2. [...]
./path/to/otrs/bin/CheckDB.pl
when I run CheckDB.pl I get this message: It looks Ok!
It's someting with your webserver config. OTRS works fine on CMD. But I don't know what if could be. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
participants (2)
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Gary Traffanstedt -
Martin Edenhofer