Hello, In the art which you would like to use this system, it does appear that it is not possible. Are you using the customer interface to receive your tickets, or are you using a mail queue? Either way, the only way that I know of to get the desired results is to assign Group1, per user, (so in the user management section) the desired queue (this is done in the My Queue: segment when you modify a user), then set the setting for new ticket notifications to yes. After the queue receives a new ticket, otrs will send a message to all users that have this queue assigned to them. Vielen Dank, Shawn Beasley Support - IT LPIC-1 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Serge Gesendet: Dienstag, 28. Februar 2006 17:29 An: otrs@otrs.org Betreff: [otrs] Groups and Users question I'm trying to understand (no luck so far and the guide is useless on this issue) how to email groups. For example let's say we have a group named Group1 that supports ProductABC. When a customer email/calls in with an issue about ProductABC, I want to be able to: 1) In email tickets select the "Group1" in the To: Field. So that everyone in that group would get an email notification. 2) In phone ticket, the Owner choice should have an option for the group not the individual. How do I do the above in 2.0? Thanks, Serge _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/