non-English characters display as junk
Hi, Junk characters are displayed in the browser when ever an email is displayed that is non-English (such as Spanish or Chinese). I also get the following message even with English emails: "This message was written in a character set other than your own.If it is not displayed correctly" I have searched the web and think the solution is to switch from ISO-8559-1 to UTF-8. However, when I change the DefaultCharset in Defaults.pm I get the following error: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System/Encode.pm line 229 1. Will switching to UTF-8 allow me to view Spanish, Chinese, etc. emails in OTRS? 2. If the answer to #1 is yes, what is the best way to go about changing from ISO-8559-1 to UTF-8? Namely, what do I need to change in OTRS and what in the database (MySQL)? Would it be better to use MySQL or PostgreSQL for UTF-8? Thanks in advance, I appreciate the help. Akbar BTW: I've been using OTRS for approx. 3 months and must say that it is an absolutely great product.
I'm looking to manually set up mod_perl but was confused on where the added commands go. The documentation mentions to place it in the mod_perl section of the httpd.conf but is that referring to apaches httpd.conf file or the /opt/otrs/scripts/acpache-httpd.conf? Pretty much a newb with OTRS and with linux command line but thanks in advance for the help. Everyone has to start somewhere! I was hoping to use the mod_perl startup script supplied with otrs but it errored out, file locations must have been slightly different. Thanks for the help. Andrew Andrew Blackstone Support Technician Homebase Technologies, Inc. 56 Housatonic Street Suite 2 Lenox, MA 01240 Ph: (413) 637-1484 Email: ablackstone@homebasetech.com CONFIDENTIALITY NOTICE The information contained in this email transmission is legally privileged and confidential information intended only for the use of the addressee named above. If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this email transmission is strictly prohibited. If you have received this email transmission in error, please notify us immediately. Thank you.
participants (2)
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Akbar S. Ahmed -
Andrew Blackstone