This solution will send emails for all the state changes, I want to send an email only when the ticket is closed Richard Mollel wrote: Hi, This is done per queue....in the section of ticket status notification. What i have found out so far is that by turning that on...the it notifies customer to many times, for things like status change from new->open (i.e. when an agent takes ownership...and probably puts a note..next status sets itself to open) And from this, you will receive questions of whats the difference btwn open and new. --- KartheeK wrote:

Hello All,

I want to know if there is a way to automatically shoot an email to the customer ONLY when the status is CLOSED...

Regards KartheeK

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