Using OTRS 6 here. How can I add an "addressbook" (my users need it for commonly used addresses when forwaring requests to external publishers) and how do I add entries? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155