Reply to ticket - no email option
Hi, I have an OTRS system now fully working, but when I zoom to a new ticket, the only options are to close the ticket or "Contact Customer (phone)", the "Compose answer (email)" option has no clickable "reply" hyperlink underneath. Any ideas where to fix this issue? Thanks Best regards Mike Hayward
Hi,
you must assign responses to queues in your admin area. Looks like you
don't have the default reply in this queue.
2006/12/28, Mike Hayward
Hi,
I have an OTRS system now fully working, but when I zoom to a new ticket, the only options are to close the ticket or "Contact Customer (phone)", the "Compose answer (email)" option has no clickable "reply" hyperlink underneath.
Any ideas where to fix this issue? Thanks
Best regards
Mike Hayward
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hi, there's a problem in my FAQ feature. i can't add image (e.g screen shot) in my article. if it can't be added to FAQ Article. this article didn't help customer to learn by themself. so how i can add image in FAQ Article? i need ur experience to solve this problem. thx, - HM - ____________________________________________________________________________________ Yahoo! Music Unlimited Access over 1 million songs. http://music.yahoo.com/unlimited
hi, there's a problem in my FAQ feature. i can't add image (e.g screen shot) in my article. if it can't be added to FAQ Article. this article didn't help customer to learn by themself. so how i can add image in FAQ Article?
i need ur experience to solve this problem.
thx, - HM -
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____________________________________________________________________________________ 8:00? 8:25? 8:40? Find a flick in no time with the Yahoo! Search movie showtime shortcut. http://tools.search.yahoo.com/shortcuts/#news
participants (3)
-
Alex Boulanger -
henche muliawan -
Mike Hayward