Diff Between "Notifications" and "Auto Responses"

Hello All, I am confused about the difference between "Notifications" and "Auto Responses". Anybody Please do clarify this for me. Regards, KartheeK --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.

Notifications are sent to agents (people using OTRS). Auto responses are sent to customers (people sending mail to the OTRS system). Regards, Richard

Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS). Auto responses are sent to customers (people sending mail to the OTRS system).
Yes. Notifications are messages like "There is a new ticket in the Finance queue" and auto responses are automatically sent messages to customers like "Thank you for your message. A member of our support team will respond to your message with 48 hours." Nils Breunese.

If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is:
Whats the technical diff between a "Notification" and "Auto Responses"
"Nils Breunese (Lemonbit Internet)"
Notifications are sent to agents (people using OTRS). Auto responses are sent to customers (people sending mail to the OTRS system).
Yes. Notifications are messages like "There is a new ticket in the Finance queue" and auto responses are automatically sent messages to customers like "Thank you for your message. A member of our support team will respond to your message with 48 hours." Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.

KartheeK wrote:
If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is:
Whats the technical diff between a "Notification" and "Auto Responses"
We'll there's not much technical difference as they're both e-mails. An auto response is an automatically generated reply to a customer and a notification is an automatically generated e-mail to notify someone of a particular change (state update, owner update, etc.). Nils Breunese.
participants (3)
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KartheeK
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Nils Breunese (Lemonbit Internet)
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Richard Hinkamp - BeSite