Hi Lars, it's a feature. Locked means that nobody else can work on this ticket. And yes it can be locked also with closed state (but normally not really useful ;) ). In your case you should just unlock it. If you want to know who was locking the ticket for you, just use the ticket history. There you will see who did this (normally it get's not locked automatically). Greetings, -Martin On Jul 21, 2008, at 9:47, Lars Jørgensen wrote:

Hi.

I have a ticket in my Locked Tickets that were created by SystemMonitoring. Later it was closed successfully by SystemMonitoring but I can still se it in Locked Tickets. Is this a bug or a feature?

-- Lars

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