Hey, I´ve set up a demo server with the alpha version but I´m not able to login into the OTRS 3 Alpha Agent Login. I would say that I made a config error there for I would like to know if there is a documentation that I could follow to install / get running my OTRS 3? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Von: Martin Edenhofer An: "User questions and discussions about OTRS." Datum: 25.06.2010 12:06 Betreff: Re: [otrs] alpha 3 availability Gesendet von: otrs-bounces@otrs.org Hi Marek, OTRS is open source. And all the source code is public available. Just take CVS head. This is the current OTRS 3 stage. :) -Martin On 25.06.2010, at 11:02, marekhall@poczta.onet.pl wrote: Hi, I just saw very impressive demo of OTRS 3 available on otrs.org main page. They mention there about availability of alpha 3 on cvs. I went there, but the last branch is 2.5. Have you tried to get alpha 3? Maybe I missed something or it is not yet shared? Thanks in advance for your help Marek --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hey, Thanks for the fast replay. My System is already up and running, thats not the Problem. I just can´t enter any credetials to login into my system, that´s the problem I´m fahcing right now. Well it exactly pointing to the right directory, here is my otrs.conf # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Von: Martin Edenhofer An: "User questions and discussions about OTRS." Datum: 02.07.2010 11:39 Betreff: Re: [otrs] Antwort: Re: alpha 3 availability Gesendet von: otrs-bounces@otrs.org Hi Markus, JFI, I'm still in the process of setting up a demo system. In your case, is it working after executing "bin/otrs.RebuildConfig.pl"? Also take care, that "/otrs-web/" points to the now directory, many new css and js files are in there. PS: Remember, OTRS 3.0 is still alpha. ;) -Martin On 02.07.2010, at 11:04, Markus Moj wrote: Hey, I´ve set up a demo server with the alpha version but I´m not able to login into the OTRS 3 Alpha Agent Login. I would say that I made a config error there for I would like to know if there is a documentation that I could follow to install / get running my OTRS 3? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---25.06.2010 12:06:13---Hi Marek, OTRS is open source. And all the source code is public available. Von: Martin Edenhofer An: "User questions and discussions about OTRS." Datum: 25.06.2010 12:06 Betreff: Re: [otrs] alpha 3 availability Gesendet von: otrs-bounces@otrs.org Hi Marek, OTRS is open source. And all the source code is public available. Just take CVS head. This is the current OTRS 3 stage. :) -Martin On 25.06.2010, at 11:02, marekhall@poczta.onet.pl wrote: Hi, I just saw very impressive demo of OTRS 3 available on otrs.org main page. They mention there about availability of alpha 3 on cvs. I went there, but the last branch is 2.5. Have you tried to get alpha 3? Maybe I missed something or it is not yet shared? Thanks in advance for your help Marek --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hey Martin, Do know why but after I´ve deleted the log files I can now login. If you want, I can send them to you just that you´ll be able to have a look ;) Looks nice the new System :D Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Von: Martin Edenhofer An: "User questions and discussions about OTRS." Datum: 02.07.2010 11:55 Betreff: Re: [otrs] Antwort: Re: Antwort: Re: alpha 3 availability Gesendet von: otrs-bounces@otrs.org Any java script error? Any error in the apache error log? -Martin On 02.07.2010, at 11:47, Markus Moj wrote: Hey, Thanks for the fast replay. My System is already up and running, thats not the Problem. I just can´t enter any credetials to login into my system, that´s the problem I´m fahcing right now. Well it exactly pointing to the right directory, here is my otrs.conf # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---02.07.2010 11:39:35---Hi Markus, JFI, I'm still in the process of setting up a demo system. Von: Martin Edenhofer An: "User questions and discussions about OTRS." Datum: 02.07.2010 11:39 Betreff: Re: [otrs] Antwort: Re: alpha 3 availability Gesendet von: otrs-bounces@otrs.org Hi Markus, JFI, I'm still in the process of setting up a demo system. In your case, is it working after executing "bin/otrs.RebuildConfig.pl"? Also take care, that "/otrs-web/" points to the now directory, many new css and js files are in there. PS: Remember, OTRS 3.0 is still alpha. ;) -Martin On 02.07.2010, at 11:04, Markus Moj wrote: Hey, I´ve set up a demo server with the alpha version but I´m not able to login into the OTRS 3 Alpha Agent Login. I would say that I made a config error there for I would like to know if there is a documentation that I could follow to install / get running my OTRS 3? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---25.06.2010 12:06:13---Hi Marek, OTRS is open source. And all the source code is public available. Von: Martin Edenhofer An: "User questions and discussions about OTRS." < otrs@otrs.org> Datum: 25.06.2010 12:06 Betreff: Re: [otrs] alpha 3 availability Gesendet von: otrs-bounces@otrs.org Hi Marek, OTRS is open source. And all the source code is public available. Just take CVS head. This is the current OTRS 3 stage. :) -Martin On 25.06.2010, at 11:02, marekhall@poczta.onet.pl wrote: Hi, I just saw very impressive demo of OTRS 3 available on otrs.org main page. They mention there about availability of alpha 3 on cvs. I went there, but the last branch is 2.5. Have you tried to get alpha 3? Maybe I missed something or it is not yet shared? Thanks in advance for your help Marek --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Martin Edenhofer wrote :

JFI, I'm still in the process of setting up a demo system. [...]

Hi Martin, thanks for the info :)

PS: Remember, OTRS 3.0 is still alpha. ;)

Just say if we shall report bugs for the future demo system or not :) Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de