30 May
2006
30 May
'06
11:38 a.m.
Hello Is it possible to configure OTRS to start with ticket numbers from 1 with autoincrement set to 1 ? So,just plain 1,2,3,etc...? Sincerely Dragan
31 May
31 May
8:23 p.m.
New subject: otrs Digest, Vol 34, Issue 52
Hello, , On Tue, May 30, 2006 at 01:38:55PM +0200, Dragan Zubac wrote:
Is it possible to configure OTRS to start with ticket numbers from 1 with autoincrement set to 1 ? So,just plain 1,2,3,etc...?
No, the SystemID is allways used for ticket numbers if the shipped ticket number generators are used. But you can write your own ticket number generator, its not to heavy.
Dragan
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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