The "Empty answer" and the "Forward" links don't work, this is what it says when we click on it; FROM: OTRS System * invalid otrs@localhost (Invalid syntax)!I checked the sysconfig and the otrs@localhost is a valid email address Can you please help? Thanks, _________________________________________________________________ Stay in touch when you're away with Windows Live Messenger. http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refresh...