Hi Jochen,

I run OTRS 2.0.4 under Windows Server 2003 and my problem is that I did not receive any emails when a ticket gets escalated.

A ticket can only escalate if it's unlocked. To whom should such an escalation mail be send? As far as I know this feature doesn't exist. But a mail can be send when a ticket is unlocked automatically. For that, the queue the ticket is in must have set an unlock timeout. Further the unlock-Cronjob must be activated and your personal preferences must be set to activated unlock-mail-notification. How to set a cron job (planned tasks?) under M$-Windows? Don't ask me, consult the docs and mailing lists. Bye, Alex