You could configure an MTA such as Postfix on the OTRS server, accepting emails for support@otrs.yourdomain.com and pipe this directly into OTRS. Then, you can configure on the Lotus Notes side to forward all mail to this address: http://robpegoraro.com/2011/06/08/lotus-notes-liberation-how-to-forward-ever... It would still not be the most elegant solution, it would require a bit of configuration, but it'll work fine! On Tue, Dec 18, 2012 at 5:09 PM, David Boyes wrote:

If they’ve got the Notes server locked down that severely, you’re pretty much stuck. The Notes replication protocol is not published, and the only thing that will provide a OTRS server access to that internal resource is the Notes POP/IMAP server. ****

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Your only option is pretty much getting them to designate a separate Notes server for use only by OTRS and enabling POP/IMAP on that server. If they designate it as a separate organizational unit in the Notes directory and turn on full message logging on that server, then they should be able to make the case to the auditors that the designated server is a controlled access point and they have sufficient audit trails for any messages sent. It will run very slowly if you have the full audit log turned on in Notes, and cost them a Notes server license and a separate machine/virtual machine – not cheap, but that’s the price for using a totally closed proprietary email system. ****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gabriele D'Andrea *Sent:* Tuesday, December 18, 2012 9:46 AM *To:* otrs@otrs.org *Subject:* [otrs] Fetching mails from Lotus Domino without POP/IMAP access ****

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Hi,****

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I need to configure OTRS for fetching emails from a Lotus Domino server. * ***

Unfortunately, the Domino server cannot be configured for use with IMAP or POP3 protocols.****

Whats' more, even forwarding emails to a different account on another domain is not an option.****

These limitations depend on severe company policies, that I cannot superseed.****

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Is there a way to allow OTRS fetching mails from Domino, using the native domino protocol?****

Alternatively, is there some kind of sowtware that can act as a gateway to the domino server?****

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Thank you very much for any kind of support****

-- *Gabriele D'Andrea *****

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Except she said that she is specifically forbidden to do that by corporate policy. This isn’t a technical problem, it’s a political one. The suggestion I made works because if the separate Notes server is a separate administrative domain, there is no way to compromise the existing server ids, because it is essentially a separate environment (with no common userids, etc). It can communicate with the other server only via a private unpublished protocol, and it can be completely audited. There are no other userids that can be collected or compromised. If someone is that paranoid, that should be enough audit trail for anyone. You could configure an MTA such as Postfix on the OTRS server, accepting emails for support@otrs.yourdomain.commailto:support@otrs.yourdomain.com and pipe this directly into OTRS. Then, you can configure on the Lotus Notes side to forward all mail to this address: http://robpegoraro.com/2011/06/08/lotus-notes-liberation-how-to-forward-ever... It would still not be the most elegant solution, it would require a bit of configuration, but it'll work fine!