thanks a ton gordon (y) - saurabh pande -------- Original Message -------- Subject: Re: [otrs] how to get otrs to move messages automatically From: Gordon O'Brien To: saurabh.p@directi.com, User questions and discussions about OTRS. Date: 1/15/10 11:19 PM

Hi Use the generic agent in the admin section.

-----Original Message----- From: Saurabh Pande Sent: 15 January 2010 05:37 PM To: User questions and discussions about OTRS. Subject: [otrs] how to get otrs to move messages automatically

hi,

i am in desperate need to know how to get otrs to automatically move messages that match either a subject or a email address to another queue.

regards,

saurabh pande. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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