Hi all, My OTRS installation has several ticket types (incident, request, question) and multiple SLAs for low, standard, and high priority services, based on the ticket type, like standard priority request, low priority question, and so on. I need to be able to restrict SLA selection based on ticket type, meaning that when a customer selects 'incident' as the ticket type, I only want to show them the SLAs low priority incident, standard priority incident and high priority incident. I've tried doing something similar in the ticket ACL: # only show relevant SLAs for incidents $Self->{TicketAcl}->{'05_incidents'} = { Properties => { Ticket => { Type => ['Incident'], }, }, Possible => { Ticket => { SLA => ['[RegExp]Incident$'], }, }, }; However, this does not work. I've also tried (in the Possible section) Ticket=>SLA=>Name, SLA=>Name, and several others, to no avail. Is there a way to accomplish this? Regards, Peter