Hi, how do folks do nagios integration? I read at some places that some do it, but I cannot see how this is done in a smooth way. What I can do is putting all nagios messages into one queue via postmaster filter, but it would be good if all nagios messages concerning one problem (i.e. notifications "warning", "critical", "acknoledgement", "ok") would go into the same ticket. Otherwise, I have multiple tickets for the sam e problem, and since it is not possible to merge tickets it's a bit of work to clean them up. Failing that, it would make sense for us if all nagios messages would go into the *same* ticket (forever), which is re-opened every time a new problem shows up. Is it possible to set up postmaster filter to feed filtered messages to a specific ticket? I seem not to find the correct X-OTRS header line for that. Thanks for any help and/or pointer, Moritz -- Moritz Both Aldebaran Daten- und Kommunikationssysteme GmbH Im Moore 26 30167 Hannover Tel. +49 511 270 41 60 Fax +49 511 27 04 16 33