Removing E-mail ticket, renaming Phone Ticket.
Hey Guys, In our situation E-mail ticket and Phone ticket arent used the way they should. This is what I want: I want to remove the option E-mail Ticket (in the ticketview) And rename the option Phone Ticket to New Ticket Is this possible from the SysConfig interface? Regards, Gerrit
Gerrit Tamboer wrote : [...]
I want to remove the option *E-mail Ticket* (in the ticketview) And rename the option *Phone Ticket* to *New Ticket*… [...]
Hello Gerrit, For point 1, uncheck Frontend::Module###AgentTicketEmail in SysConfig. For point 2 change the string in your language file under /opt/otrs/Kernel/Language/. If the string doesn't exist try adding it. If this fails try changing it directly under Frontend::Module###AgentTicketEmail in SysConfig. I haven't changed strings yet, so please share the experiences you will make. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Gerrit Tamboer