Sehr geehrte Damen und Herren, in der Zeit vom 27.09.2019 bis einschließlich 13.10.2019 befinde ich mich nicht im Büro. Beachten Sie bitte, dass Ihre E-Mail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline unter 0203-378530, oder an Herrn Gries (gries@opm-computer.de). Bei technischen Problemen oder Fragen können Sie auch eine Mail an support@opm-computer.de senden. Mit freundlichen Grüßen Ronny Bär OPM IT Service GmbH Send otrs mailing list submissions to otrs@lists.otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@lists.otrs.org You can reach the person managing the list at otrs-owner@lists.otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Troubleshooting DBUpdate-to-6.pl errors - FK issue (Nick Bright) 2. Re: Troubleshooting DBUpdate-to-6.pl errors - FK issue (Florian Edlhuber) 3. OTRS 6 Calendar (Nick Bright) 4. Fill OTRS-Adressbook from Nextcloud contacts? (Mathias Waack) 5. Tickets number of digits (Alexis HAUSER) 6. Re: Tickets number of digits (=?UTF-8?B?TFEgTWFyc2hhbGw=?=) ---------------------------------------------------------------------- Message: 1 Date: Thu, 19 Sep 2019 13:58:24 -0500 From: Nick Bright To: otrs@lists.otrs.org Subject: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue Message-ID: <2fdbe889-8415-5f3a-6233-4431945548b0@valnet.net> Content-Type: text/plain; charset=utf-8; format=flowed Greetings, I'm working on upgrading to v6, and in the process I'm getting an error on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the database. I'm trying to find that error to correct it, but the error message isn't giving me enough information to do so. Does anybody have any suggestions on how to find the offending data? Once I find it, then I can figure out what to do to correct it. Step 31 of 44: Post changes on article related tables ... ??????? - Reseting auto-incremental if needed for article table. ??????? - Performing needed actions on article_data_mime table. ??????? - Performing needed actions on article_data_mime_plain table. ??????? - Performing needed actions on article_data_mime_attachment table. ??????? - Re-create foreign keys pointing to the old article table. [Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed: Cannot add or update a child row: a foreign key constraint fails (`otrs`.`#sql-5e0_29`, CONSTRAINT `FK_ticket_history_article_id_id` FOREIGN KEY (`article_id`) REFERENCES `article` (`id`)) at /opt/otrs/Kernel/System/DB.pm line 470. ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS: linux Time: Thu Sep 19 13:31:20 2019 ?Message: Cannot add or update a child row: a foreign key constraint fails (`otrs`.`#sql-5e0_29`, CONSTRAINT `FK_ticket_history_article_id_id` FOREIGN KEY (`article_id`) REFERENCES `article` (`id`)), SQL: 'EXECUTE FKStatement' ?Traceback (5899): ?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 394 ?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342 ?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable Line: 419 ?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run Line: 67 ?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157 ?? Module: scripts::DBUpdateTo6::Run Line: 69 ?? Module: scripts/DBUpdate-to-6.pl Line: 87 ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS: linux Time: Thu Sep 19 13:31:20 2019 ?Message: Error during execution of 'EXECUTE FKStatement'! ?Traceback (5899): ?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 397 ?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342 ?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable Line: 419 ?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run Line: 67 ?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157 ?? Module: scripts::DBUpdateTo6::Run Line: 69 ?? Module: scripts/DBUpdate-to-6.pl Line: 87 -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- ------------------------------ Message: 2 Date: Fri, 20 Sep 2019 08:27:15 +0200 From: Florian Edlhuber To: "User questions and discussions about OTRS." Subject: Re: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue Message-ID: <1568960835.93249.5018914934@otrs.edlhuber.net> Content-Type: text/plain; charset="utf-8" Hi Nick, 19.09.2019 20:59 - Nick Bright schrieb:

I'm working on upgrading to v6, and in the process I'm getting an error on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the database. (...) [Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed: Cannot add or update a child row: a foreign key constraint fails

You are missing (or have wrong) key constraints. One quick and dirty possibility would be to turn off the key constraint check during update. Better ask your database administrator, how to solve this issue. -- Florian