Ok, I starde serveral times from scratch, now I have some differents errors I wish I will solve. Don't know if it's a problem I generated, but I had to copy the otrs-2.1.4/Kernel/cpan-lib/ I extracted from the downloaded tar.gz, and only then the apache2 will start. Now I'm going throught the web-installation and after the installation is finished correctly, the index.pl through this error: "Error: Access denied for user 'otrs'@'localhost' (using password: NO)" The error was again solved as when installing 2.0, and is that in the Kernel/Config.pm the line 62 has a variable $dbpass that is not working on my installation. I solved this by changing the variable with the plain text pass. Now I added my personal configurations (different user DB) to my new config file. When I try to configure the passwords to work with MD5 instead of Crypt, the md5 created by OTRS is different than the one created by my PHP... how could I fix this? On 12/20/06, Bruno Sarlo wrote:

I'm experimenting problems with this deb.

I'm trying to install from source now, but any help will be appreciated.

This is what the dpkg thought out:

box:~/downloads# dpkg -i otrs2_2.1.3-1_all.deb Selecting previously deselected package otrs2. (Reading database ... 27459 files and directories currently installed.) Unpacking otrs2 (from otrs2_2.1.3-1_all.deb) ... The user `otrs' already exists as a system user. Exiting... Setting up otrs2 (2.1.3-1) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf Replacing config file /etc/dbconfig-common/otrs2.conf with new version Replacing config file /etc/otrs/database.pm with new version creating database backup in /var/cache/dbconfig-common/backups/otrs2_2.0.4p01-17.mysql. dpkg: error processing otrs2 (--install): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 box:~/downloads#

-- Bruno

-- Bruno