В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а):
1) OTRS send mail notification for a new ticket to an Customer (with sender= toto@toto.com) 2) When Customer do reply it's reply to titi@titi.com
search for "reply-to" field, it must be inserted in letters which otrs generate. Mike
In filter i didn't see this option. Where can I find this option ? Is there an X-OTRS-REPLY-TO ? Regards, Julian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Mike Lykov Envoyé : vendredi 28 décembre 2007 06:19 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Ticket Reply В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а):
1) OTRS send mail notification for a new ticket to an Customer (with sender= toto@toto.com) 2) When Customer do reply it's reply to titi@titi.com
search for "reply-to" field, it must be inserted in letters which otrs generate. Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
participants (2)
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Julien CHAMPSEIX -
Mike Lykov