Hi all. Who use archiving outgoing emails? We have a OTRS 2.2.4 install, and it works good. Tickets creating, autoanswers sending, agents replying ;) But, for archive reasons, we are want to collect all agent's replies in archive box - all letters, sended by agents, also sending to that special mailbox. how to do this? 1. use "sendmail_bcc" feature. when i use it, it sends ALL letters, including autoreplies, to archive mailbox. it's not correct. 2. add that archive email in template, when agent press on "answer" - cc or bcc field contain needed email already. It is suitable, but editing templates not described in any documentation. (only http://doc.otrs.org/developer/2.2/en/html/c494.html i can find, but don't know which template i need to edit and how) Or it may be conceprually incorrect by design. 3. patch the code in Email.pm around if ($Self->{SendmailBcc}) { push (@ToArray, $Self->{SendmailBcc}); $To .= ", $Self->{SendmailBcc}"; } - not to push this if letter are autoanswer. (autoanswer contains "X-Loop: yes" header, but can use this here?) 4. Your method? -- Mike Lykov System Administrator
Use the OTRS $Self->{'SendmailBcc'} = '' function See the documentation http://doc.otrs.org/2.2/en/html/a2644.html#Framework B.1.9.7. SendmailBcc Description Value Description: Send all outgoing email via bcc to the specified address. Please use this only for backup reasons! Group: Framework SubGroup: Core::Sendmail Valid: 1 Required: 0 Config-Setting: $Self->{'SendmailBcc'} = ''; Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Mike Lykov Verzonden: woensdag 30 januari 2008 10:34 Aan: otrs@otrs.org Onderwerp: [otrs] add cc/bcc in all agents replies Hi all. Who use archiving outgoing emails? We have a OTRS 2.2.4 install, and it works good. Tickets creating, autoanswers sending, agents replying ;) But, for archive reasons, we are want to collect all agent's replies in archive box - all letters, sended by agents, also sending to that special mailbox. how to do this? 1. use "sendmail_bcc" feature. when i use it, it sends ALL letters, including autoreplies, to archive mailbox. it's not correct. 2. add that archive email in template, when agent press on "answer" - cc or bcc field contain needed email already. It is suitable, but editing templates not described in any documentation. (only http://doc.otrs.org/developer/2.2/en/html/c494.html i can find, but don't know which template i need to edit and how) Or it may be conceprually incorrect by design. 3. patch the code in Email.pm around if ($Self->{SendmailBcc}) { push (@ToArray, $Self->{SendmailBcc}); $To .= ", $Self->{SendmailBcc}"; } - not to push this if letter are autoanswer. (autoanswer contains "X-Loop: yes" header, but can use this here?) 4. Your method? -- Mike Lykov System Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
В сообщении от Wednesday 30 January 2008 14:46:59 Peter van Beugen написал(а):
Use the OTRS $Self->{'SendmailBcc'} = '' function See the documentation http://doc.otrs.org/2.2/en/html/a2644.html#Framework
excuse me, but I can't use it. Please, read:
But, for archive reasons, we are want to collect all ***agent's*** replies in archive box
1. use "sendmail_bcc" feature. when i use it, it sends ALL letters, *** including autoreplies*** , to archive mailbox. it's not correct.
Any other suggestions? -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504
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Peter van Beugen