Ok, i've realized part of my problem. IMAP is not an option when i create a postmaster account, I can only create POP3 accounts. So i used CPAN and installed the Modules I was missing (Net::IMAP::Simple) But on my Admin Screen it still says PostMaster: POP3 Account not PostMaster: Mail Account and otrs.checkModules still doesn't show the IMAP module being loaded. Did i miss a step? -Troy ________________________________ From: Troy Shafer To: otrs@otrs.org Sent: Tue, February 9, 2010 1:05:01 PM Subject: [otrs] mail retrieval Ok... this is my last issue. running opensuse 11.1 logging in as a regular user and using su to modify otrs and the system. I have otrs authenticating against AD Now i just need to get mail retrieval working. I have fetchmail working and i have added the following to .procmailrc.dist SYS_HOME=$HOME PATH=/bin:/usr/bin:/usr/local/bin #-- # Pipe all email into the PostMast process. # -- :[] : | $SYS_HOME/bin/PostMaster.pl here is my problem. New mail to otrs@domain.com is not showing up in the Misc que i have it assigned too. So my question is does the .fetchmailrc and .procmailrc need to be in /opt/otrs ? Should be in the home directory for the current username I am logged in with? The documentation (http://doc.otrs.org/2.4/en/html/x1590.html#email-reveiving-pop3) are a little confusing and I think they are making an assumption that I am not picking up on. -Troy