Nominations for sponsorship was: PhoneView question
Great idea, let's start now: My nominations are: 1. NEW ticket facility - without initial email from client. Must be fully configurable re emails sent. 2. PHP port. The current CGI based system is terribly slow (even with mod_per, fastcgi, etc). Because of cost, this may not be an option. 3. Decent management reports - such as per-agent/queue/group reports with graphing. 4. Display last agent note/customer response, etc along with the main ticket content after zooming in. Easier at-a-glance assessment of a ticket. 5. Ability to globally change the 'main menu' labels/titles. Many of the titles are confusing to agents accustomed to other systems. Not a major issue, but a nice-to-have. Those are a few off the top of my head. Please feel free to contribute. Regards Henry Combrinck
We should all pool our money to pay for the development of the top 10 most requested features. Maybe a paypal donation setup and a poll to indicate what features are needed the most.
:-)
********************************* Jake Covert www.jakecovert.com *********************************
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of henry@metroweb.co.za Sent: Saturday, February 07, 2004 3:50 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] PhoneView question
Hi Henry,
Probably not too well - we're using 1.2 beta and it's not there... :-(
It would be a real shame if we didn't get this functionality. It seems so crucial to the system being fully featured to us. I wish I was in a financial position to sponsor someone adding it to the project, however we're all non-profit over here.
Yup. I wonder what kind of money we're talking about? The above plus a few productivity features would be *really* useful. Could someone from the developer team respond re some more details (amounts), etc?
We'd be willing to contribute financially - depending on the amount (and the current exchange rate which will play a HUGE role).
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Please note that the list below pertains to the idea of sponsored development. If you have any ideas or wish to comment, please do so. Once we have a decent wishlist which is manageable (for the development team of OTRS), we can then look into the possibility of sponsoring them to get these features done asap. We do not wish to change our helpdesk system again, having spent enough time and effort evaluating many. OTRS is simple enough, elegant enough, is GPL and certainly flexible enough - it just needs a few important things to fit our commercial needs. Additional ideas: 1. Supervisor Mode. 1.1 ability to open personal queue of any agent in supervisor mode and do what needs to be done. 1.2 ability to perform (2) in any queue plus ability to perform mass ticket movements to/from queues. 1.3 Supervisor QuickView: should provide at-a-glance overview of all agents (how many open tickets each one has, how many completed in last 2/4/8/24 hours, etc). 2. Mass-ownership change: ability to unlock and/or change the ownership of all tickets (or multi-selected tickets) in personal queue. Particularly useful in event of agent being away/sick/dead. -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R59. Free WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails Phone Now! 086 11 11 440
Particularly useful in event of agent being dead.
Crikey! Remind me not to come and work for your employers! :)
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participants (2)
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henry＠metroweb.co.za -
Phillip Baker