Hello, James. Sorry, didn't notice your email. I'm using Google Chrome and OTRS 2.4.4. I tried the same with IE6, and that worked for me. root@localhost is the default administrator, I decided to leave it as is, and it's assigned to all new tickets automatically. I agree with you that this is meaningless, but how can I get the new tickets to be unowned? Cheers, Ilya -----Original Message----- What version of OTRS and what browser are you using. You probably shouldn't have a root at localhost user. Initial user while ticket is status new and unlocked is meaningless. James. -----Original Message----- From: Ilya Kornev <feldpost- at mail.ru> Sent: Thursday, 29 October 2009 11:53 PM To: otrs <otrs at otrs.org> Subject: [otrs] Bulk action - changing owner Hello, I'd like to change the owner of several new tickets (by default they belong to the root at localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error Error: No TicketID is given! Comment: You need min. one selected Ticket! What am I missing? Regards, Ilya Kornev
No worries, I use Chrome + 2.4.4 so it's strange that the bulk action isn't working out for you. I know in some other browsers I've had trouble with the javascript that controls the bulk action stuff. Simple way to test if your browser isn't correctly passing the tickets you've ticked is to click Bulk Action without ticking anything and see if you get the same message. As for tickets being unowned; you can consider a ticket to be unowned if it's unlocked (or at least that's how we operate here). If it were bugging you a lot I'd create a user named "Unowned" and set up your incoming mail filter to set "Unowned" as the owner of all incoming tickets. Reason I say about root@localhost is that it's obviously a default, and it's good practice to change from the default username. Please let me know if this helps your situation. James. -----Original Message----- From: Ilya Kornev [mailto:feldpost-@mail.ru] Sent: Thursday, 19 November 2009 5:58 PM To: James Morgan; otrs Subject: [otrs] Bulk action - changing owner Hello, James. Sorry, didn't notice your email. I'm using Google Chrome and OTRS 2.4.4. I tried the same with IE6, and that worked for me. root@localhost is the default administrator, I decided to leave it as is, and it's assigned to all new tickets automatically. I agree with you that this is meaningless, but how can I get the new tickets to be unowned? Cheers, Ilya -----Original Message----- What version of OTRS and what browser are you using. You probably shouldn't have a root at localhost user. Initial user while ticket is status new and unlocked is meaningless. James. -----Original Message----- From: Ilya Kornev <feldpost- at mail.ru> Sent: Thursday, 29 October 2009 11:53 PM To: otrs <otrs at otrs.org> Subject: [otrs] Bulk action - changing owner Hello, I'd like to change the owner of several new tickets (by default they belong to the root at localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error Error: No TicketID is given! Comment: You need min. one selected Ticket! What am I missing? Regards, Ilya Kornev
-----Original Message-----
From: "James Morgan"
No worries,
I use Chrome + 2.4.4 so it's strange that the bulk action isn't working out for you. I know in some other browsers I've had trouble with the javascript that controls the bulk action stuff. Simple way to test if your browser isn't correctly passing the tickets you've ticked is to click Bulk Action without ticking anything and see if you get the same message.
As for tickets being unowned; you can consider a ticket to be unowned if it's unlocked (or at least that's how we operate here). If it were bugging you a lot I'd create a user named "Unowned" and set up your incoming mail filter to set "Unowned" as the owner of all incoming tickets.
Reason I say about root@localhost is that it's obviously a default, and it's good practice to change from the default username.
Please let me know if this helps your situation.
James.
-----Original Message----- From: Ilya Kornev [mailto:feldpost-@mail.ru] Sent: Thursday, 19 November 2009 5:58 PM To: James Morgan; otrs Subject: [otrs] Bulk action - changing owner
Hello, James.
Sorry, didn't notice your email.
I'm using Google Chrome and OTRS 2.4.4. I tried the same with IE6, and that worked for me.
root@localhost is the default administrator, I decided to leave it as is, and it's assigned to all new tickets automatically. I agree with you that this is meaningless, but how can I get the new tickets to be unowned?
Cheers, Ilya
-----Original Message-----
What version of OTRS and what browser are you using.
You probably shouldn't have a root at localhost user.
Initial user while ticket is status new and unlocked is meaningless.
James.
-----Original Message----- From: Ilya Kornev <feldpost- at mail.ru> Sent: Thursday, 29 October 2009 11:53 PM To: otrs <otrs at otrs.org> Subject: [otrs] Bulk action - changing owner
Hello,
I'd like to change the owner of several new tickets (by default they belong to the root at localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error
Error: No TicketID is given!
Comment: You need min. one selected Ticket!
What am I missing?
Regards, Ilya Kornev --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Thank you, James.
Maybe I did something wrong when reporting the problem, but now everything works flawlessly both in Chrome
and IE.
I also considered the 'unowned' user, but thought that probably there were a possibility to have, so to
say, 'technically' unowned tickets, i.e. that belonging to nobody, even to the 'unowned' or 'root' users.
In any case, thanks for your time.
Cheers,
Ilya
-----Original Message-----
From: "James Morgan"
No worries,
I use Chrome + 2.4.4 so it's strange that the bulk action isn't working out for you. I know in some other browsers I've had trouble with the javascript that controls the bulk action stuff. Simple way to test if your browser isn't correctly passing the tickets you've ticked is to click Bulk Action without ticking anything and see if you get the same message.
As for tickets being unowned; you can consider a ticket to be unowned if it's unlocked (or at least that's how we operate here). If it were bugging you a lot I'd create a user named "Unowned" and set up your incoming mail filter to set "Unowned" as the owner of all incoming tickets.
Reason I say about root@localhost is that it's obviously a default, and it's good practice to change from the default username.
Please let me know if this helps your situation.
James.
-----Original Message----- From: Ilya Kornev [mailto:feldpost-@mail.ru] Sent: Thursday, 19 November 2009 5:58 PM To: James Morgan; otrs Subject: [otrs] Bulk action - changing owner
Hello, James.
Sorry, didn't notice your email.
I'm using Google Chrome and OTRS 2.4.4. I tried the same with IE6, and that worked for me.
root@localhost is the default administrator, I decided to leave it as is, and it's assigned to all new tickets automatically. I agree with you that this is meaningless, but how can I get the new tickets to be unowned?
Cheers, Ilya
-----Original Message-----
What version of OTRS and what browser are you using.
You probably shouldn't have a root at localhost user.
Initial user while ticket is status new and unlocked is meaningless.
James.
-----Original Message----- From: Ilya Kornev <feldpost- at mail.ru> Sent: Thursday, 29 October 2009 11:53 PM To: otrs <otrs at otrs.org> Subject: [otrs] Bulk action - changing owner
Hello,
I'd like to change the owner of several new tickets (by default they belong to the root at localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error
Error: No TicketID is given!
Comment: You need min. one selected Ticket!
What am I missing?
Regards, Ilya Kornev --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (2)
-
Ilya Kornev -
James Morgan