hey guys, is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance. -- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
Hello Mike, what version of OTRS do you use? Concerning to Version 2.0.x, you can modify the SysConfig::Ticket::Frontend::Agent::Ticket::ViewClose and put in a default note. Hth Markus Nagel Mike Conigliaro schrieb:
hey guys,
is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance.
im using 2.0.x. ill check this out. thanks. EDV Tekomedia wrote:
Hello Mike, what version of OTRS do you use? Concerning to Version 2.0.x, you can modify the SysConfig::Ticket::Frontend::Agent::Ticket::ViewClose and put in a default note.
Hth
Markus Nagel
Mike Conigliaro schrieb:
hey guys,
is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance.
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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
participants (2)
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EDV Tekomedia -
Mike Conigliaro