mass close tickets / tickets not going into queue
Greetings, I have two questions: 1. I have 294 tickets in my Raw queue that I want to close. My setup is still in testing so, I just wanna close em all. Can I do that via the OTRS interface? If not what do I need to update in the db to close them all correctly. 2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this? Thank you in advance. Drew
Hi Andrew, On Fri, Mar 28, 2003 at 11:36:01AM -0500, -----@coxnews.com wrote:
1. I have 294 tickets in my Raw queue that I want to close. My setup is still in testing so, I just wanna close em all. Can I do that via the OTRS interface? If not what do I need to update in the db to close them all correctly.
Use the generic agent for that. -=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Drew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
Hi Andrew,
On Fri, Mar 28, 2003 at 11:36:01AM -0500, -----@coxnews.com wrote:
1. I have 294 tickets in my Raw queue that I want to close. My setup is still in testing so, I just wanna close em all. Can I do that via the OTRS interface? If not what do I need to update in the db to close them all correctly.
Use the generic agent for that.
-=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html
Thanks for the reply, but how do I bring up the generic agent?
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl. Drew
Hi Andrew, On Fri, Mar 28, 2003 at 01:10:28PM -0500, -----@coxnews.com wrote:
1. I have 294 tickets in my Raw queue that I want to close. My setup is still in testing so, I just wanna close em all. Can I do that via the OTRS interface? If not what do I need to update in the db to close them all correctly.
Use the generic agent for that.
-=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html
Thanks for the reply, but how do I bring up the generic agent?
Use the "delete" example and cut&paste this into Kernel/GenericAgent.pm and execute bin/GenericAgent.pl. Then remove the "delete" job from bin/GenericAgent.pl!!! Examples: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent-exampl...
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl.
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/receiving-email.html -=> PostMasterPOP3.pl (fetching of pop3 accounts - tcp ip connect). -=> PostMaster.pl (used with e.g procmail - pipe into STDIN). I would debug the PostMaster.pl by changing the "To:"-Line in an example email and the pipe this email through PostMaster.pl and check if the emails is dispatched correctly. shell> cat doc/test-email-1.box | bin/PostMaster.pl
Drew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
Thanks for the reply, but how do I bring up the generic agent?
Use the "delete" example and cut&paste this into Kernel/GenericAgent.pm and execute bin/GenericAgent.pl. Then remove the "delete" job from bin/GenericAgent.pl!!!
Examples: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent-exampl...
Thanks!
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl.
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/receiving-email.html
-=> PostMasterPOP3.pl (fetching of pop3 accounts - tcp ip connect).
-=> PostMaster.pl (used with e.g procmail - pipe into STDIN).
I would debug the PostMaster.pl by changing the "To:"-Line in an example email and the pipe this email through PostMaster.pl and check if the emails is dispatched correctly.
shell> cat doc/test-email-1.box | bin/PostMaster.pl
I have tested each of the addresses and they appear to work. I will just blame my issue on gremlins, and if it returns investigate it further. Thank you for your time. Andrew
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