Hi, I'd like to point out that we have brand new blogs at http://blog.otrs.org where you'll be able to find new posts on the topic of OTRS on a regular basis. The first post I've put up there is a post describing the new look of the OTRS3 customer interface: http://blog.otrs.org/2010/05/27/otrs-3-customer-interface/ In the upcoming weeks, you can expect to see more blog posts on the work we did so far on upcoming OTRS 3, and also on other OTRS related topics of course. Please take a look, leave your comments, and subscribe yourself to the RSS feed to stay up-to-date! ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF