Hi Aleksey, Yes, in your case your web browser can't load the javascript and css files from /otrs-web/ on your web server. -- Mike On Tue, Dec 13, 2011 at 18:24, Aleksey Tsalolikhin wrote:

Dear Michiel,

 My user was on Firefox 3 or higher.  I had his IT department upgrade him to 8.0.1.  He is still getting the warning "The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these."

 I saw errors like this in my httpd error log:

[Tue Dec 13 03:23:03 2011] [error] [client xx.xxx.xx.xx] client denied by server configuration: /opt/otrs/var/httpd/htdocs/js/js-cache/ModuleJS_3b253ae4c7bbd26c6becec7a92049ab3.js, referer: https://myhostname/otrs/index.pl

[Tue Dec 13 03:28:57 2011] [error] [client x.x.x.x] client denied by server configuration: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css, referer: https://myhostname/otrs/index.pl

[Tue Dec 13 03:28:58 2011] [error] [client x.x.x.x] client denied by server configuration: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/logo_bg.png, referer: https://myhostname/otrs/index.pl

I realized the client IP address was in a new range due a network architecture change, so I added him to the httpd ACL and asked him to retest.  I'll have the results tomorrow.

Aleksey

On Mon, Dec 12, 2011 at 1:32 PM, Michiel Beijen wrote:

...

Hi Aleksey,

Basically, OTRS supports all modern browsers. We have a blacklist of browsers we *don't* support: we don't support Internet Explorer prior to version 7 for the Agent interface, and Internet Explorer lower than 6 for the Customer interface. For Firefox, we don't support older versions than 3 (but these are also no longer supported by Mozilla).

For upcoming OTRS 3.1, it will be a little different, because there we'll also no longer support Internet Explorer 7 for the Agent interface. For the Customer interface IE6 and IE7 will be still supported.

The blacklist of unsupported browsers is in the release announcements; see http://otrs.org/releases/3.1.0.beta1

Starting upcoming version 3.1, we also have a section of the Admin manual which states which web browsers are supported: http://doc.otrs.org/3.1/en/html/software-requirements.html#webbrowser-suppor...

-- Mike

On Mon, Dec 12, 2011 at 18:05, Aleksey Tsalolikhin wrote:

...

Hi.  What a beautiful ticketing system OTRS is.

Small issue:  I can't find a list of supported Web browsers.  I've got a user on Firefox and they are getting the warning "The browser you are using is too old."

1. What versions of Firefox do you support, please?  (I need to notify my user's IT department, as they are the ones who provide the Web browser.)

2. Could you please add to your documentation a list of supported Web browsers?

Thanks again for a gorgeous product!

Yours, Aleksey --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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