Hi, Is there any way then of making the interface more user friendly. It look then that the interface will just get bigger and bigger, For example now when I look at the page Customer Users <-> Groups it is very large and becomes difficult to manage, the same will be for User <-> Groups. If the data is held in a database then there must be an entity model with all the relationships which would allow me to delete data? Does such a document exist and would you let people such as myself look at it? Regards Alan Alan Mckeown JoraPh Consulting Ltd Suite 1.05 Grosvenor House Central Park Telford TF2 9TW Mobile: +44 (0)7841 996 331 Skype: joraph_alanm Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: 22 August 2007 10:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] deleteting data from OTRS Alan McKeown wrote:

I understand that but if things don't get deleted then the admin interface for users, customers etc becomes very messy. Deleting would be a good option. Is this possible?

I don't think it's possible, or at least not a good idea. I believe that when you would delete a customer, OTRS would have to also delete all the associated tickets and other data or the database would no longer be consistent. I believe that's why there is no delete option. Setting a customer to be no longer valid makes sure that customer can no longer login, but the customer's ticket history is still available for searching for instance. Nils Breunese. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.