Contact customer (phone)
2 Apr
2004
2 Apr
'04
5:56 p.m.
Hello I'm testing OTRS with good results, but i've a question. It's possible to have templates in then Contact customer (phone) like in the Compose Answer (email)? The problem is that we contact other áreas regarding a ticket via phone and must have a template diferent for the ticket queue Regards Filipe H
2 Apr
2 Apr
9:53 p.m.
On Friday, April 02, 2004 7:56 PM
Filipe Henriques
I'm testing OTRS with good results, but i've a question. It's possible to have templates in then Contact customer (phone) like in the Compose Answer (email)?
Not at current, sorry. We're thinking on implementing this feature. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Filipe Henriques -
Robert Kehl