Hi all, I've found it helpful to add support for inserting the ticket ID within the signature and added the following snippet to Kernel/Modules/AgentTicketCompose.pm: Immediately after the following line: $Data{$_} =~ s//$Self->{UserLogin}/g; I added the following: $Data{$_} =~ s//$Ticket{TicketNumber}/g; Full code: # replace other needed stuff $Data{$_} =~ s//$Self->{UserFirstname}/g; $Data{$_} =~ s//$Self->{UserLastname}/g; $Data{$_} =~ s//$Self->{UserID}/g; $Data{$_} =~ s//$Self->{UserLogin}/g; $Data{$_} =~ s//$Ticket{TicketNumber}/g; -- Saludos, Gustavo Azambuja Linux User: 275813 ----------------------------- Este mensaje no contiene virus, porque ha sido creado con Linux, utilizando Software Libre y auditable. This message doesn't contain viruses, because it has been created with Linux, using auditable Free Software. http://es.wikipedia.org/wiki/Linux_No_Virus_Mail -----------------------------