Moved ticket not showing in queue
Earlier, I posted that queues were not showing in Queue View except for Personal and Raw. So, I decided to move a ticket into the Raw queue from the General Queue. The ticket count in Raw does not increase and when I click on the Raw queue, the ticket is not there. I can still access the ticket by clicking on "locked tickets". When I look at the ticket it states that it is part of the Raw queue, but it does not show. Any ideas? Thanks, Tyler Hepworth
On Saturday, April 03, 2004 6:35 AM
Tyler Hepworth
Earlier, I posted that queues were not showing in Queue View except for Personal and Raw. So, I decided to move a ticket into the Raw queue from the General Queue. The ticket count in Raw does not increase and when I click on the Raw queue, the ticket is not there. I can still access the ticket by clicking on "locked tickets". When I look at the ticket it states that it is part of the Raw queue, but it does not show.
Ah, now it's clear. Locked tickets do not appear in the QueueView, only unlocked do. Unlock the ticket and it's there. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Tyler Hepworth