Hi, OTRS 2.4.4 on FreeBSD, but not send autoreply The messages file log say : [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent no 'auto reply' for Ticket [2009100610000122] (Diego Chacón ) because the sender doesn't want a auto-response (e. g. loop or precedence header) How fix it? -- Diego Chacon Rojas Infraestructura y Soporte - InterNexo chaco@internexo.com +506 2224-1496 extensiones 106 y 108 +506 2283-1071