On my tickets, when I click on the History tab, it shows a followup right after the auto-reply response. How can I disable these annoying followups ? Thanks -- Mensagem Original -- De: Martin Edenhofer Para: "User questions and discussions about OTRS." Enviar: 04/09/2003 Assunto: Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ? Hi Dennis, On Wed, Sep 03, 2003 at 02:42:42PM +0200, Dennis.Buehring@net-and-works.de wrote:

i dont want the agents to receive the auto-replies. I want auto-replies only to be send when a customer creates a ticket via the customer-interface.

In this case you need to create a agent-raw queue with no auto-reply. A auto-reply is just configurable for a queue (not for sender source types).

mfg Dennis

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs