Prevent Tickets Closed into Postmaster Queue
How can I setup the Postmaster queue so that tickets cannot be closed in the queue, required an agent to instead assign the ticket to a new queue before closing? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group scott@mamafus.com / http://www.mamafus.comhttp://www.mamafus.com/
ACL:
http://otrs.github.io/doc/manual/admin/stable/en/html/customization.html#acl....
Code usually ends up in Config.pm.
You might (untried) do something like:
$Self->{TicketACL}->{'199-Postmaster-no-close'} =
{
Properties =>
{
Queue =>
{
Name => ['Postmaster'],
},
},
PossibleNot =>
{
Ticket =>
{
State => ['closed successful', 'closed unsuccessful'],
},
Action =>
{
'AgentTicketClosed',
}
}
};
As I said, untried, can't confirm this is valid code, that it works as
typed, or that all pieces are relevant to your situation.
On Fri, May 29, 2015 at 7:02 PM, Scott R. Morgan
How can I setup the Postmaster queue so that tickets cannot be closed in the queue, required an agent to instead assign the ticket to a new queue before closing?
Thank you!
*Scott R. Morgan *Director of Information Systems
Mama Fu's Franchise Group
scott@mamafus.com / http://www.mamafus.com
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