All sorted, it in fact was permissions on the /tmp directory apparently. My ISP set them incorrectly. Thanks for the replies Mike ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: 03 January 2007 01:01 To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Verify that the password you have configured for the POP3 account is accurate. Sounds like it is incorrect and when it tries to use the incorrect password, after so many attempts, the account is locked out. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com mailto:n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com http://www.dallassymphony.com/ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Beugen, Peter van Sent: Tuesday, January 02, 2007 3:38 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Do you have a POP3 (?IMAP) server running?? (Dovecot / Cyrus / ... ???) Regards, Peter van Beugen ________________________________ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 21:54 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] POP3 locks Every time my OTRS connects to my pop server, the account is locked, then each time OTRS attempts to connect, or if we try to log in via web mail, the connection is refused, telling us to check auth details etc. When telnetting into the server, we log on and it says mailbox locked. It seems the only way we can unlock it is to delete the mail box. Any ideas how we can resolve this one? Quite important. Thanks Mike Hayward