Displaying added CI fields
Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I've been importing CIs into the CMDB successfully and have change the 'Computer' class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven't figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a 'Computer' CI, I don't see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene
After submitting this, I'm wondering if I should have posted this to the ITSM list?? Since I see that ITSM module referenced in the URL I mentioned below. I THINK the CMDB is part of the base OTRS isn't it? Please let me know if I'm posting in the wrong list. Gene From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gene Matthews Sent: Monday, November 3, 2014 8:38 AM To: otrs@otrs.org Subject: [otrs] Displaying added CI fields Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I've been importing CIs into the CMDB successfully and have change the 'Computer' class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven't figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a 'Computer' CI, I don't see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene
Hello Gene, CMDB Module is part of the ITSM Package.
Regarding the display of the new fields, first thing to check is if the
ones you are displaying have those fields in, what happens if you try to
edit those items, are the new fields there and filled, when you check the
item history, you can see the changes being applied?
When you modify a class and you already had items, you won't see the new
fields until you edit it.
Regards
2014-11-03 8:42 GMT-06:00 Gene Matthews
After submitting this, I’m wondering if I should have posted this to the ITSM list?? Since I see that ITSM module referenced in the URL I mentioned below. I THINK the CMDB is part of the base OTRS isn’t it?
Please let me know if I’m posting in the wrong list.
Gene
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gene Matthews *Sent:* Monday, November 3, 2014 8:38 AM *To:* otrs@otrs.org *Subject:* [otrs] Displaying added CI fields
Hi,
We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I’ve been importing CIs into the CMDB successfully and have change the ‘Computer’ class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data.
What I haven’t figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a ‘Computer’ CI, I don’t see any of the new fields.
How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this?
Thanks,
Gene
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
Thanks! You are correct. Once I edited the CI, all the fields became
visible.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Alvaro Cordero
Sent: Monday, November 3, 2014 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Displaying added CI fields
Hello Gene, CMDB Module is part of the ITSM Package.
Regarding the display of the new fields, first thing to check is if the ones
you are displaying have those fields in, what happens if you try to edit
those items, are the new fields there and filled, when you check the item
history, you can see the changes being applied?
When you modify a class and you already had items, you won't see the new
fields until you edit it.
Regards
2014-11-03 8:42 GMT-06:00 Gene Matthews
participants (2)
-
Alvaro Cordero -
Gene Matthews