Out of Office replies will open a call when you try to close it. How do we stop calls being re-opened? The Out Of Office Response will always have the text, " Out of Office AutoReply:"... in the Subject heading EG: Hi Rajendrakumar, You got a follow up! "xxxx, xxxx (PSD)" wrote: <snip>

I am out of the office until Wednesday 25 August. <snip>

Click on http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=238 http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=238 for full details Your OTRS Notification Master In response to: From: "xxxx, xxxx(PSD)" To: OTRS System Subject: Out of Office AutoReply: [Ticket#: 2004081910000086] Re: GSI Password Created: 08/20/2004 14:26:01 I am out of the office until Wednesday 25 August. Any help appreciated Pilot going well. Very well in fact. Thank-you Rajendrakumar Varsani BSc (Hons) Information Technology Branch Pesticides Safety Directorate Room 134, Mallard House, Kings Pool, 3 Peasholme Green, York, UK, Y01 7PX Tel: (01904) 455805 (GTN 5138 5805) Fax: (01904) 455711 (GTN 5138 5711) Mobile: (Orange) 07968 243125 Email: rajendrakumar.varsani@psd.defra.gsi.gov.uk Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. Its unauthorised use, disclosure, storage or copying is not permitted. If you have received it in error, please destroy all copies and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes.